Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we want you to be happy with your purchase. If there is a problem with your order, we’re here to help. This Return & Refund Policy explains when returns, replacements, exchanges, and refunds are available.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is materially different from its description.

  • The product qualifies for a return under the applicable product-specific return terms.

  • The return request is made within the applicable return period.

To be eligible for a return, the product should generally be:

  • Unused and in its original condition.

  • In its original packaging, where applicable.

  • Returned with accessories, tags, manuals, and other included items.

  • Accompanied by the order details or proof of purchase.

Some products may have different return conditions depending on their nature. Any product-specific restrictions will be displayed on the relevant product page where applicable.

2. Return Timeframe

Return requests must generally be submitted within [7/10/14] days of the date the order was delivered.

To request a return, contact us at [EMAIL ADDRESS] with:

  • Order number

  • Product name

  • Reason for the return

  • Photographs or videos, where relevant

Requests submitted after the applicable return period may not be accepted unless required by applicable law or approved by us under exceptional circumstances.

3. How to Start a Return

To initiate a return:

Step 1: Contact us at [EMAIL ADDRESS] with your order number and reason for the return.

Step 2: We will review your request and may ask for photographs, videos, or other information to understand the issue.

Step 3: If the return is